Refund policy

Last updated: October 17, 2026

Something wrong with your order?

If an item arrives damaged, incorrect, expired or otherwise unsuitable for sale, email hello@purelymillets.com. Include your order number or details that help us locate the order, a description of the issue, and photos or batch and best-before details if available. Missing photos do not remove your rights.

We will review the issue and explain the appropriate remedy, such as a replacement or refund, in accordance with applicable law. Do not return food until we provide instructions. We will explain any return or disposal instructions and applicable shipping arrangements before you send anything back.

Change of mind and cancellations

For food safety, opened or unsealed food cannot be returned solely because you changed your mind. This does not exclude remedies for damaged, faulty, unsafe or incorrect goods, or any rights under applicable law. Contact us about unopened items or cancellation requests so we can explain the options for your order.

Refunds

When a refund is due, we will confirm the amount and issue it to the original payment method where possible, unless applicable law requires otherwise. Your bank or payment provider may need additional time to display the credit. We will refund unshipped goods where cancellation or a shipping delay requires it by law.